Service commitment

BTHL Service cognition

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Service commitment

We always keep the mission in mind, inherit and carry forward the spirit of pioneer, unite as one team and open up together, create an enterprise culture with Shenzhen speed and innovation, and give back to the society and the company's colleagues.

Service content

Provide 24-hour hotline service, provide pre-sale consultation, in sale arrangement and after-sales complaint handling service support. Our company has always followed the service tenet of customer demand first and customer satisfaction first, and has established a customer service support system to effectively ensure the sustainable development of enterprises, so as to realize the harmonious development of customers and the company, and achieve the goal of mutual prosperity and win-win situation.

Pre sales service:

According to the customer's requirements, both parties jointly draw up the implementation plan, fully consider the user's requirements in system function and quality, draw up specific design, solutions, and provide technical advice from engineers.

On sale services:

Before the installation and use of products,pics or videos will be made and offered to customers for better understanding. The system shall be delivered for use after being checked and accepted by the purchaser. The design and construction of the system shall be carried out in strict accordance with the contract requirements and the standards of relevant national departments.

After-sale service:

Provide maintenance of products and accessories from the date of product installation and acceptance, and provide good technical support and preferential supply of spare parts.